Contractors and transport operators

Important note: The Brisbane International Cruise Terminal is only open on days when a cruise ship is at berth.  If you are travelling to and parking at the BICT, please note there is only paid parking onsite which must be booked online in advance through Wilson Parking.

Please see the Car Parking webpage for details.

BRISBANE INTERNATIONAL CRUISE TERMINAL - INFORMATION FOR TRANSPORT OPERATORS AND CONTRACTORS

At Port of Brisbane, the health, safety and wellbeing of our employees, contractors and visitors is our highest priority.

All contractors engaged by Port of Brisbane must complete an online Safety Induction and may be required to complete other permit or program requirements, depending on the work being undertaken. This includes work undertaken at the Brisbane International Cruise Terminal.

Please go to PBPL's Inductions and Permits page for more information and to complete the required inductions.

INFORMATION FOR ALL TRANSPORT OPERATORS

This information is for operators that provide ground transport services at the Brisbane International Cruise Terminal including taxi or rideshare drivers, chartered connections, shuttle or off-site car park operators, and delivery drivers/contractors.

If you are a passenger, please refer to the information about Getting Here or Car Parking. 

GUIDELINES

For the safety of the public as well as all drivers and operators, the Brisbane International Cruise Terminal has designated zones for ground transport operators. 

Please observe and adhere to all road signage and proceed to the correct location.

All ground transport areas are monitored by Wilson Parking in conjunction with PBPL Security or our authorised security contracted personnel on site.

Please ensure you read and understand these guidelines prior to arriving at the Brisbane International Cruise Terminal.
 

Please read the important information below.

  • There is a dedicated taxi rank (for pick up and drop off) located approximately 120 metres from the building entrance with passenger access via an undercover walkway. This area includes two accessible car park bays with ramps.
  • The taxi rank will be supervised by Security Personnel or Taxi Rank Supervisor.  
  • Follow the road signage to the taxi pick-up and set-down area. Taxis are not permitted to use the 2-minute Passenger Pick-Up & Set Down Area (drop off loop) for drop off or pick up.
  • All taxi customers (drop off and pick up) must use the taxi rank area, including pre-booked customers
  • Taxis that have dropped off a passenger will need to exit the taxi rank and drive up to the roundabout and circle back to the rear of the taxi marshalling area before collecting a new fare.
  • Taxis are not to be left unattended unless using the amenities for a maximum of 5 minutes.  If required, please park in the coach staging area, lock your taxi and advise the Security Personnel or Taxi Rank Marshal prior to leaving your vehicle. Penalties may apply to vehicles left unattended. Follow the wayfinding signage to the public amenities located on the ground floor inside the terminal building (opposite the café).
  • ​​​Read the Taxi Services fact sheet and the Car Park and Transport Map

  • There is a dedicated rideshare set down area. Rideshare drivers must only drop-off or pick-up their passengers from the first six bays of the 2-minute Passenger Pick-Up & Set Down Area. This is signed and located approximately 120 metres from the building entrance with passenger access via an undercover walkway.

  • If passengers require use of an accessible parking bay, please only use the two accessible parking bays at the end of the 2-minute Passenger Pick-Up & Set Down Area. 

  • Passengers must be pre-booked and waiting for immediate pick-up. If your passenger is not ready and waiting at the kerb, no ride-share operator is permitted to wait and park – you must exit and re-enter the drop-off loop.   

  • Vehicles are not to be left unattended unless using the amenities for a maximum of 5 minutes. If required, please lock your vehicle in the rideshare area and advise onsite Security Personnel prior to leaving your vehicle. Penalties may apply to vehicles left unattended. Follow the wayfinding signage to the public amenities located on the ground floor inside the terminal building (opposite the café).

  • Rideshare operators are not permitted to wait for a new fare within the BICT site - you will be required to exit the site if waiting to secure a new fare following a passenger drop-off. 

  • Read the Rideshare Services fact sheet and the Car Park and Transport Map.

  • Only coaches / buses which are pre-booked by the cruise lines operating from the terminal that day are permitted to access the BICT site. Coaches or buses that are not pre-booked by the cruise lines are not permitted on the BICT site.

  • Offsite car parking shuttle operators or chartered connections seeking to transfer passengers to/from the BICT must seek prior agreement from PBPL/Wilson Parking. Contact: bict.ops@portbris.com.au or 07 3258 4888 (during business hours)

  • The Coach & Shuttle Area is a dedicated area for coaches, chartered connections and offsite car parking shuttles.

  • Vehicles longer than 6.5 metres – including coaches/buses and parking shuttles or any vehicle with a trailer – are not permitted in the 2-minute Passenger Pick Up & Set Down Area.

  • Smaller limousines under 6.5 metres may use the 2-minute Passenger Pick Up & Set Down Area. The driver must remain with the vehicle at all times.

  • ​To contact PBPL about site access or with questions about your vehicle, email bict.ops@portbris.com.au or phone 07 3258 4888 (during business hours)

  • Read the Chartered Connections fact sheet and the Car Park and Transport Map.

  • Only delivery vehicles scheduled by PBPL, BICT café or retail operators or a cruise line operator are permitted on the BICT site. No unauthorised or unscheduled delivery vehicles should enter the site.
  • Drivers making a scheduled delivery for the BICT Café or Retail outlet should follow the road signage to the coach / bus area and contact Security Personnel or Port Operations for access.
  • All other scheduled deliveries should follow the road signage to the Operations Yard. Access to the Operations Yard will be managed by Security Personnel.
  • If using the amenities for a maximum of 5 minutes, please secure your vehicle/load and advise Security Personnel prior to leaving your vehicle. Follow the wayfinding signage to the public amenities located inside the terminal building on the ground floor (opposite the café)
  • ​​​​Refer to the Car Park and Transport Map.

  • Where it is practical to do so, contractors engaged to work at the BICT site by PBPL, the BICT café or retail operators or the cruise line operators must be scheduled on non-cruise days or outside of peak passenger times on cruise days.
  • Prior to working onsite, all contractors are required to complete an induction and the Port of Brisbane Safety Online program. These requirements will be provided by your PBPL or BICT contact.
  • Contractors will be advised where to park their vehicles by their PBPL or BICT contact in advance.